Operations

In contrast to large management companies, The Dow Hotel Company has a constant pulse on the performance of all our hotels which allows us to be proactive versus reactive when it comes to service scores, revenue optimization, cost controls, and facility management. We believe, and our properties have repeatedly proven, that success comes not only from revenue enhancement but also by controlling costs and increasing customer satisfaction. In 2017, our portfolio NOI increased 10% year over year.

Let DHC assist your hotel with:

  • Customer service training
  • Payroll management
  • Financial reporting
  • P&L analysis
  • Facility maintenance
  • Online review response management