What was your first job in the hospitality field? Parking cars at the Beverly Hills Hilton
Why did you choose to go into the hospitality industry? I loved the fast-paced work environment; it was exciting that my work day was always different than the one before. I also enjoyed the opportunity to travel.
What is an interesting fact about yourself? I have visited 30 countries.
With over four decades of experience in the hospitality industry, Jim Durslag, as Area General Manager, is responsible for overseeing the operations, sales and profitability of two hotels in the DHC portfolio, the Embassy Suites Anaheim South and the Marriott Suites Anaheim. As on-site General Manager for the Embassy Suites Anaheim South, Jim implemented an appetizer menu, available for guests during the hotel’s daily complimentary cocktail reception, that actualizes over $12,000 a month in additional food revenue. Additionally, under his leadership, the hotel employee satisfaction scores have always been at the top of DHC’s portfolio.
A native of California, Jim started his career in Food and Beverage working with Hyatt Hotels, Princess Cruises, and Sheraton hotels. As Vice President of Hotel Operations for American Hawaii Cruises, Jim managed two 900 passenger cruise ships, oversaw 90 managers, participated in union negotiations, and was heavily involved in sales and marketing. Prior to joining the Dow Hotel Company in 2012, Jim was Hotel Manager for the Wilshire Grand Hotel in Los Angeles, CA where he participated in the design, concept and coordination of a $45 million renovation.
Jim received an Associate Degree in Business and Management from Santa Monica College. He is on the Board of Directors for the Anaheim Orange County Visitors and Convention Bureau and is currently the Vice Chairman of the Orange County Hotel Association. Jim is President of the Garden Grove Tourism and Promotion Corporation as well as the Harbor Hotel Association.